We provide a professional telephone system that you can adapt to the tasks you carry out on the phone. The following configurations are available:

1. Use your VPA’s extension, without a personalised answering machine (AM). No additional costs.
2. Use your own my-vpa extension, including a personalised AM
   1. Integrate your recorded message (mp3 format): €19.90
   2. Have your VPA record a message: €49.90
   3. Have a professional record a message: €249
3. Use your own telephone number, which we’ll configure in our telephone system: €99 (plus above-mentioned charges for use of AM if applicable; setup subject to technical feasibility)
4. Use your own country-specific telephone number, which we’ll set up for you: €99 (plus above-mentioned charge for use of AM, if applicable)

Please contact your VPA to order the add-ons mentioned above.

For any task that requires a phone call, 15min of call time per working hour is included. For tasks that require more than 15min of phone call per working hour, the hourly rate increases by a factor of 0.2 for phone calls within Germany and by a factor of 0.3 for phone calls within the EU. For calls outside the EU, we will provide you with an individual quote.

Example:

You have purchased a 100 hour package with an hourly rate of 18,90€.
Your VPA makes a one hour call for you to Germany
We charge you for this task 18,90€ x 1 x 1,2 = 22,68€.
So for the telephone costs we charge you 3,38€ / hour.

Do you have a larger project for which you need several assistants? Then we recommend you use our Project Assistants.

In such cases, you can book our team management and project management assistance in addition. We recruit and train assistants according to your specifications and, upon your request, pass this team onto one of our Project Assistants. These activities are charged at an hourly rate of 1.8. A lead time of approx. 3–4 weeks should be scheduled for recruiting.

Do you need a task to be completed over the weekend at short notice or have tasks that need to be completed specifically on weekends or holidays?

In this case, you can order the processing of tasks on weekends and holidays with a lead time of 3 working days. These activities are charged at 1.7 times the hourly rate.

Were you satisfied with your assistant’s work or want to increase the hourly rate for a particular task? You can send him/her a bonus in the form of working hours or adapt the hourly rate to what you think is appropriate for each individual task.

For ongoing tasks that are to be processed on specific days, your VPA completes the task flexibly and once within 24h of the defined days. By booking the add-on “Fixed shifts & time periods” you can set the processing to a certain daily period or time of day. To ensure that the VPA is exclusively available for you at the agreed times, the minimum working time for “Fixed shifts & periods” is one working hour per agreed weekday and the cancellation period is 2 weeks.

Example: Your VPA is to process an e-mail account Monday to Friday 1x per day.

Option 1: Your VPA is completely free when on the day he processes the e-mails. For this case the booking of the add-on “Fixed shifts & periods” is not necessary.
Billing: The working time that is spent on processing.
Option 2 fixed time: your VPA should process the emails from Mon-Fri at 10am. For this case the booking of the add-on “Fixed shifts & periods” is necessary.
Billing: Minimum 1 working hour, maximum the working time beyond that.
Option 3 fixed period: Your VPA should process the e-mails from Mon-Fri in the period 8-14 o’clock. In this case, the booking of the add-on “Fixed shifts & periods” is necessary.
Billing: Minimum 1 working hour, maximum the working time beyond that.
Option 4 fixed shift: Your VPA should always process your e-mails from Mon-Fri from 10-13 o’clock. For this case the booking of the add-on “Fixed shifts & periods” is necessary.
Billing: 3 working hours per day.

When you post your associated task in the app after registering with us, we ask you to briefly inform us in the task description which of the 4 options you have chosen. We will then assign you a suitable VPA based on your info.

If you bought a 100 hour package from us and your assistant needed 1 hour for the task, you pay for this task 39,80 €. This is calculated as follows:

• Hourly rate of a package of 100h = 19,90 €
• Duration of the design task in hours: 1
• Design tasks fall under the “Design” task area and are billed at twice the hourly rate: 19,90 x 1 x 2 = 39,80 € (plus VAT)

Behind the scenes of my-vpa’s virtual services are “real” people, whom we call Virtual Personal Assistants (VPAs). Using our my-vpa Cloud Management Platform, you can work together with these virtual coworkers on a particular topic or in teams. In our virtual back office service, you’ll be able to work with assistants who are professionally trained in back office support.

Our Virtual Personal Assistants speak English, possess prior knowledge of the subject area of the task in question and are professionally managed by us. They are available on demand without fixed costs and can be contacted for additional support whenever you need it.