Your client advisor and the responsible VPA manager will continuously check and optimise the quality of your VPA’s work. They mainly focus on ensuring adherence to deadlines, budget requirements and quality standards. If you have any questions about the quality of the work, you can chat with your customer advisor at any time.

The VPA manager will train your VPA on an individual basis in regular meetings to ensure that they produce high-quality work for you. In addition, we hold one-to-one discussions with you to identify subject areas in which your VPA can improve their skills in the my-vpa Academy. This allows us to check our VPAs’ performance and development over time.

Whenever your VPA is on holiday, absent or ill, we will take care of finding a suitable replacement straight away. Like all employees, our VPAs do, of course, take holidays and are not immune to falling sick. That’s why we prepare for these eventualities ahead of time, especially for ongoing tasks. This allows us to continue working on your tasks as if nothing happened. Your client advisor will be happy to discuss your individual backup plan with you, e.g., backup VPAs or work instructions.

We also offer our expert service for tasks that require particular specialist knowledge. If you require such services, we will look within our own community for assistants with this knowledge or suitable experts. Then it’s up to you who you decide to delegate the task to.

If you’re looking to delegate larger jobs or entire projects or processes to us, we will be happy to provide you with additional assistants at any time. In this instance, our service provides you with a fixed contact person for your virtual team, who will organise how your tasks will be carried out in the team. This makes communication very efficient, and you don’t need to worry about organising or managing a team.

You can use this service for a specific period of time to delegate a project to a virtual team or for an unlimited period of time to outsource processes to a virtual office team. Some of our projects involve more than 70 assistants.

Our application allows you to quickly delegate tasks across all devices. You can use voice messages, photos, videos and text. You also have complete control over your tasks. We in the management team also check to make sure that your budgets, deadlines and quality standards are being met.

You can also use our app to communicate with your VPA in a secure environment and exchange data via an integrated file sharing system. This app is the perfect app for working efficiently with one or several assistants. You can also invite your colleagues to your account and have them join forces with your virtual team using the multi-user function.

Many of our customers are working with a virtual assistant or team for the first time. Your customer advisor is available via chat to advise and support you on how to optimise your productivity using our service.

As a management team, we find solutions to your problems. As we are a large community, we also have to deal with common problems like equipment breaking or human error. We, therefore, can’t promise that we’re immune to having problems ourselves. What we as the management team can promise is that we will promptly find a solution. So, you can rest assured that our competent team will handle any problems that arise.