What do I have to consider regarding tasks in the area of “online store support”?

Does your job involve supporting your customer in running his online store and do you have direct customer contact in the process?

Then it must be ensured that your customer provides you with the appropriate communication tools. This means that the customer must provide you with an e-mail address and, if necessary, a telephone number that you can use to contact his/her customers. Please contact me if a customer cannot provide the communication tools.