If you are a user, you have a right to cancellation. Cancellation is limited to users. A user within the meaning of Section 13 of the German Civil Code (BGB) is a natural person who makes a legal transaction that is not attributable to their commercial or independent professional activity, but to private needs. A contractor according to Section 14 (1) of the BGB is anyone who, when concluding a legal transaction, exercises their commercial or independent professional activity.
User’s right to cancel
As a user, you have the right to cancel this contract within fourteen days without needing to state a reason. The cancellation period is fourteen days from the date of conclusion of the contract.
To exercise your right to cancellation, you must contact us
Kleine-Spitzengasse 2-4, 50676 Cologne
Telephone: +49 (0)221 82829-980
with a clear declaration (e.g., a letter sent by post, fax or email) of your decision to cancel this contract. You can use the online form opposite for this or a sample cancellation form, though this is not obligatory.
To meet the cancellation deadline, you need only send us a notification that you are exercising your right to cancel before the cancellation period lapses.
Effects of cancellation
If you cancel this contract, we are obligated to repay you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a type of delivery other than the inexpensive standard delivery offered by us), immediately and, at the latest, within fourteen days from the day on which we received notification of your cancellation of this contract. The refund will be issued with the same payment method which you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees to process this refund.
If you have requested that the service should begin during the cancellation period, you must pay us a reasonable amount, which corresponds to the portion of the services already provided – relative to the total scope of the services provided for in the contract – up until the point in time at which you informed us that you are exercising your right to cancel this contract.
End of Cancellation Policy