Frequently Asked Questions (FAQ)
How do I receive my results?
After handing over a result, you have the following three options:
- Accept result
If your VPA gives you a result that meets your requirements, you can accept it within seven days by clicking on “Accept result“.
- Revise result
If, on the other hand, the result needs to be improved, you can return it to your VPA for revision within seven days by clicking on “Revise result“.
- Complain about the result
If you are not at all satisfied with the result, you can complain to your VPA and a customer advisor by clicking on “Complain“. We will find a solution for you!